Payment / Dispatch

Shipping

Delivery times
As a matter of principle, we aim to dispatch all orders within one business day. 

Below you can find the estimated delivery times per country/region:

Region/country

Estimated delivery time in days

Germany

1-2

UK/Europe (EU)

1-2

Europe (non-EU)

2-4

USA/Canada

2-4

Australia & Oceania

3-6

Middle East

2-4

Asia

3-5

South Africa

2-4

 

As soon as your order is dispatched, you will receive a shipping confirmation containing the tracking information for your parcel via e-mail. This also you to follow the progress of your BYNACHT order at any time and from anywhere.


Shipping costs
As a special service, we deliver orders to our customers within Germany at no extra charge.

Below you can find the international shipping costs per country/region:

Region/country

Estimated delivery time in days

Germany

Free

UK/Europe (EU)

10

Europe (non-EU)

35

USA/Canada

35

Australia & Oceania

35

Middle East

35

Asia

35

South Africa

35

 

As of an order value of €250, we deliver at no extra charge on a DDU (Delivered Duty Unpaid) basis. 

 

This means that the recipient may have to cover any customs duties due on top of the purchase price of the goods and bear the local VAT. We are not in a position to suggest or confirm any binding amounts in this respect. Please contact your local customs office directly for more detailed information.

 

In the case of orders over €/USD1,000, there may be a further delay of 1-2 business days, as orders of this size must be declared to customs.
We have to charge you the additional costs associated with the customs declaration of your ordered goods separately. 


If you have any questions, please do not hesitate to contact our BYNACHT customer service department at order@bynacht.com.

Payment options

Credit card 

PayPal

We ship with

DHL

UPS

Returns
We want you to be 100% satisfied with your purchase and are completely confident in the quality of our products. Should you for any reason not be fully satisfied with your purchase, we will refund the sum immediately via the payment option used to pay for the order. However, we kindly ask you to comply with the following practical guidelines:
The products must have been purchased directly via the bynacht.com website. We cannot accept returned products purchased from other retail sales outlets.

The products must be returned within 14 days of the order. In order to facilitate processing of your returned products, please include a copy of the proof of purchase (or a note with the order number, your name, your e-mail address and your telephone number) and state the reason for returning the product(s). This is, however, not a mandatory requirement for exercising the right of withdrawal.

It is not possible to return products which are explicitly excluded from being exchanged.







Please return the products to the following address: 

BYNACHT
c/o HZL Hanse GmbH & Co. 
KG
Unter den Linden 8
19243 Lehsen
Germany

Tel.: +49 (0)38852 90550
Fax: +49 (0)38852 90928
E-mail: 
orga@hzl.de.com