Cancellation terms

Cancellation policy

You may revoke a contractual declaration within 14 days in written form without giving reasons. The withdrawal period shall begin from the day on which the consumer or a third party other than the carrier and

indicated by the consumer acquires the material possession of each of the goods ordered.

The consumer shall inform us of his decision to withdraw a product either in a statement addressed to the trader drafted in his own words or using the standard withdrawal form.

The cancellation is to direct to:

Van-der-Smissen-Straße 1
22767 Hamburg
Tel: +49 40 38902770

Consequences of concellation

We are to reimburse any payment received from you within 14 days from the day on which we receive the communication of withdrawal, including shipping costs (excluding additional costs, due to a different shipping method chosen by you). We will use the same payment method used for the original transaction, unless you assign us to use a different method. You will not be charged for cancellation in any way. We may withhold the reimbursement until we have received or collected the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You are to send the products immediately and latest within 14 days to 

HZL Gmbh & Co. KG
Unter den Linden 8
19243 Lehsen
Tel: +49 3885290550

The period has been observed if you send the goods prior to the lapse of the fourteen day period. We bear the costs of returning the goods. You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods in order to inspect the characteristics, properties and function of the goods.

Standard withdrawal form

Should you wish to withdraw from the contract, please fill out this form and return it to us.

- To: BYNACHT GmbH, Van-der-Smissen-Straße 1, 22767 Hamburg,
- I/We (*) hereby withdraw from the contract concluded by me/us (*) governing the sale of the following goods/the rendering of the following service (*)
- Ordered on (*)/received on
- Name of the consumer(s)
- Address of the consumer(s)
- Consumer's signature (only in the case of notification on paper)
- Date
- (*) Delete as applicable


Van-der-Smissen-Straße 1
22767 Hamburg
Tel: +49(0)40-3890277-0

Jessica Hoyer, Oliver Schrader

Commercial register: Disctrict Court Hamburg, HRB 138593

VAT No: DE303308532

The EU Commission has provided an online platform for online dispute resolution under the following link:

We are neither obliged nor willing to participate in an online dispute resolution.